- WELCOME TO THE WHY KNOT WHOLESALE FAQ -
Thank you for the opportunity to be considered to be a part of your retail establishment! See below for the different category offerings and basic information about each.
Opening order: $125 / Reorder: $75
See something on my site that you want and it's not listed here? Contact me at Lindsey@whyknotpa.com
Orders may be placed online through this portal, via email at Lindsey@whyknotpa.com, or by phone at 717-315-9275.
The minimum opening order is $125 and the minimum reorder is $75.
Order payment is required prior to shipping, either through the online portal*, Paypal, business check, or with a credit card.
*If payment is through online portal, a percentage shipping fee will be calculated at checkout. If charges exceed this amount, the remainder will be invoiced prior to shipment. If actual shipping cost is significantly lower, a refund for the difference will be issued.
Net 30 terms are offered to retailers with credit references and or is agreed upon based on an established relationship with Why Knot.
If you are a retailer with established Net 30 terms:
Upon shipment, a Paypal invoice will be emailed to the address on file. Paypal allows for payment with a credit or debit card; a mailed payment by check* is also welcome. Late payments of 20+ days are subject to a penalty of 10% of the order value. To send accounts payable information, contact Lindsey@whyknotpa.com
*returned checks are subject to fee levied by PSECU
Orders are shipped from the Harrisburg, PA. In the continental United States, orders are shipped via USPS with a tracking number unless otherwise requested by the buyer. If shipping costs end up being significantly less, a partial refund will be issued. If shipping costs end up being more than this base price, an invoice for the difference will be issued.
Due to storage limitations, many items are created on demand depending on order size. We strive for a 1-2 week turn from order to shipping on these items. If there are any issues with availability, you will be notified as soon as possible.
Why Knot strives to be sensitive to each retailer's shopping territory, but we cannot guarantee exclusivity. Please check the STOCKISTS page or reach out with any questions- your neighbor may carry one category from the linesheet, but not 5 others!
We are currently limiting the number of online-only retailers we work with. If you are selling online, credit to Why Knot must be given in the product description, and suggested retail prices must be observed. Resale of Why Knot products on Etsy, eBay, Amazon, or other similar platforms is not permitted.
RETURNS, DAMAGES, & REPAIRS
Returns are accepted within 14 days of receipt of shipment. Items must be in new condition and in original packaging. Before returning any merchandise, please contact Why Knot via email at firstname.lastname@example.org.
Return shipping costs are the responsibility of the buyer and all merchandise being returned must be shipped with an associated tracking number from the shipping carrier. After receiving and inspecting returned items, a refund will be issued via original form of payment.
Any fulfillment errors must be reported within 7 days of receipt.
While we make every effort to package products in a way that they arrive unharmed, accidents do occur. If your order arrives damaged, please email us within 7 days of receipt with a photo showing the damage and we’ll be happy to send you a replacement.
Why Knot reserves the right to discontinue any product at any time and without warning.
Products arrive in packaging ready for retail and must be sold in the original packaging. Sets may not be broken up and sold individually.
We actively promote my products and retailers; your shop name and location may be used on the website or in other promotional materials so that we can direct local customers to your shop.
Why Knot reserves the right to restrict certain item categories from being wholesaled.